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Archived Webinars


Microsoft Exchange Online UM and Exchange Server 2019 Changes

Microsoft has made announcements regarding Unified Messaging for Exchange Online/Office 365 and Exchange Server 2019. What does it mean? Who will it impact?

Is this your environment?

  • Exchange Online UM and want to keep using your on-premises PBX (Avaya, Cisco, NEC, Mitel, etc.)?
  • Exchange Server for UM with on-premises PBX and plan to upgrade to Exchange Server 2019 in the future?
  • Exchange Server for UM with on-premises PBX and plan to move to Office 365 in the future?
  • Skype for Business Server and want to continue to use UM on-premises?

Not ready to move to Cloud Voicemail? Looking to leverage your third-party on-premises PBX?

Join us to learn more about your UM options.

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Workforce Optimization for CX-E TeamQ (Envision)

AVST is pleased to offer Envision's Click2Coach to deliver workforce optimization for our TeamQ call center application. Envision Click2Coach is a perfect addition to TeamQ, offering:

  • Advanced Voice and Screen Recording
  • Quality Monitoring
  • Workforce Management
  • Performance Management
  • Agent Coaching

Join us to learn more.

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Speech - Transforming the Workplace

Your Voice is 3x Faster than Typing. It's Powerful. It’s Changing the Way We Work.

Speech and Virtual Personal Assistants are on the rise. Speech-enabled technology is already in our personal lives – think Siri or Alexa. It’s time for a Virtual Personal Assistant built for enterprise.

Create a Digital Workplace using Speech

  • An Intelligent Virtual Personal Assistant to simplify your workday and comply with “hands-free/eyes-free” laws
  • Speech-Enable Automated Attendant and Corporate Directory to reduce operator calls and save money
  • Integrate to multiple PBXs simultaneously - Cisco, Avaya, Skype for Business, and more
  • Multi-lingual – callers can speak in any language supported
Join the webinar to learn more.

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that on April 30, 2019 they will discontinue support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out these migration options:

  • Migrate from 3rd party on- premises PBX to Office 365
  • Migrate from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • Implement a 3rd party voicemail system

Join us to learn more.

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that on April 30, 2019 they will discontinue support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out these migration options:

  • Migrate from 3rd party on- premises PBX to Office 365 Cloud PBX
  • Migrate from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • Implement a 3rd party voice/unified messaging system

Join us to learn more.

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TeamQ: Informal Call Center App for CX-E

Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests?

TeamQ offers compelling call center features, including: UCD, ACD, Agent desktop control, Supervisor interface, call recording and reporting capabilities.

Research shows a cost savings of up to 77 percent when comparing TeamQ to traditional call center solutions. Discover how TeamQ can easily and efficiently integrate to your existing PBX.

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CX-E 9 - What is New

CX-E 9 offers key features ideally suited for customers and partners pivoting to the cloud: expanded scalability and multi-tenancy. CX-E’s scalability is unmatched in the industry, supporting up to 5 million messages stored and 60,000 users.

In addition to scalability and multi-tenancy enhancements, CX-E 9 also includes end-to-end secure messaging, where messages are secured throughout storage, transport and endpoint.

Join us to learn more.

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Migrate from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Migrate from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Implement a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.

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CX-E 9 - What is New

CX-E 9 offers key features ideally suited for customers and partners pivoting to the cloud: expanded scalability and multi-tenancy. CX-E’s scalability is unmatched in the industry, supporting up to 5 million messages stored and 60,000 users.

In addition to scalability and multi-tenancy enhancements, CX-E 9 also includes end-to-end secure messaging, where messages are secured throughout storage, transport and endpoint.

Join us to learn more.

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.

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Emerging Mobile UC for the Digital Workplace

Boost employee engagement, productivity and agility with CX-E mobile applications. Deploy them anyway you like: On-Premises or in the Cloud.

Start your digital workplace journey today:

  • Comply with "hands-free/eyes-free" driving laws with Speech-Enabled Personal Assistant
  • Boost first-time call completion through intelligent call routing
  • Deliver a secure Mobile Client to manage inbound and outbound calls, contacts, and voice messages while away from the office
  • Increase productivity in a changing email landscape - Unified Messaging for Microsoft Office 365, Exchange, and Google Gmail simultaneously

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.

  View the Video   View Video on YouTube

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Speech - Transforming the Workplace

Your Voice is 3x Faster than Typing. It's Powerful. It's Changing the Way We Work.

Speech and Virtual Personal Assistants are on the rise. Speech-enabled technology is already in our personal lives - think Siri or Alexa. It's time for a Virtual Personal Assistant built for enterprise.

Create a Digital Workplace using Speech

  • An Intelligent Virtual Personal Assistant to simplify your workday and comply with "hands-free/eyes-free" laws
  • Speech-Enable Automated Attendant and Corporate Directory to reduce operator calls and save money
  • Integrate to multiple PBXs simultaneously - Cisco, Avaya, Skype for Business, and more
  • Multi-lingual - callers can speak in any language supported
Join the webinar to learn more.

  View the Video   View Video on YouTube

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news will force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.

  View the Video   View Video on YouTube

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Skype for Business: Adoption and Migration

Skype for Business is emerging as a major UC platform of the future. Many businesses are at the beginning of a complex, evolutionary journey as Skype for Business becomes a critical part of their UC solution stack.

AVST addresses key compliance and security requirements, and offers essential communications applications - all designed to enrich Skype for Business deployments, including:

  • Skype for Business integration with existing PBX
  • Unified Messaging
  • Informal Call Center
  • Secure Voice Messaging
  • Complex Call Routing/Automated Attendant
  • Mobile Client
  • Personal Assistant

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4 UM Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news will force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.

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Mobile UC: Call Completion Done Differently

How important is a phone call? Very important. In a recent study, business workers ranked picking up the phone as the #1 most effective and valued way of communicating externally, beating out email, IM, text messaging and video.

Calls still matter. Learn how to boost first-time call completion and make sure your most important business calls are managed efficiently.

  • Context-based call routing to increase first time call completion
  • Powerful automated attendants simultaneously handle complex call processing flows across multiple PBXs
  • Unified name directories accessible with speech or dial by name
  • Give incoming callers status updates to make informed decisions about how best to proceed to leave a message or try another person

  View the Video   View Video on YouTube

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Speech - Transforming the Workplace

Your Voice is 3x Faster than Typing. It's Powerful. It’s Changing the Way We Work.

Speech and Virtual Personal Assistants are on the rise. Speech-enabled technology is already in our personal lives – think Siri or Alexa. It’s time for a Virtual Personal Assistant built for enterprise.

Create a Digital Workplace using Speech

  • An Intelligent Virtual Personal Assistant to simplify your workday and comply with “hands-free/eyes-free” laws
  • Speech-Enable Automated Attendant and Corporate Directory to reduce operator calls and save money
  • Integrate to multiple PBXs simultaneously - Cisco, Avaya, Skype for Business, and more
  • Multi-lingual – callers can speak in any language supported

Join our webinar to learn more.

  View the Video   View Video on YouTube

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Skype for Business: Adoption and Migration

Skype for Business is emerging as a major UC platform of the future. Many businesses are at the beginning of a complex, evolutionary journey as Skype for Business becomes a critical part of their UC solution stack.

AVST addresses key compliance and security requirements, and offers essential communications applications – all designed to enrich Skype for Business deployments, including:

  • Skype for Business integration with existing PBX
  • Informal Call Center
  • Secure Voice Messaging
  • Complex Call Routing/Automated Attendant
  • Mobile Client
  • Personal Assistant

  View the Video   View Video on YouTube

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Speech - Transforming the Workplace

Your Voice is 3x Faster than Typing. It's Powerful. It’s Changing the Way We Work.

Speech and Virtual Personal Assistants are on the rise. Speech-enabled technology is already in our personal lives - think Siri or Alexa. It’s time for a Virtual Personal Assistant built for enterprise.

Create a Digital Workplace using Speech

  • An Intelligent Virtual Personal Assistant to simplify your workday and comply with "hands-free/eyes-free" laws
  • Speech-Enable Automated Attendant and Corporate Directory to reduce operator calls and save money
  • Integrate to multiple PBXs simultaneously - Cisco, Avaya, Skype for Business, and more
  • Multi-lingual - callers can speak in any language supported

Join our webinar to learn more.

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Enhance Skype for Business with Call Center and Call Recording Apps

Implementing Skype for Business in the enterprise requires additional mission-critical applications like TeamQ and SmartTAP.

AVST's TeamQ is a cost-effective informal call center solution for Skype for Business. TeamQ delivers a high ROI by giving teams of next-generation workers access to vital call center features at a fraction of the price of other call center solutions.

SmartTAP is the AudioCodes solution to record all types of Skype for Business calls across the enterprise. To meet compliance requirements, users can easily record customer conversations while on Skype for Business calls. SmartTAP is certified for compatibility with AVST's TeamQ.

Learn more at our upcoming joint webinar hosted by Audiocodes and AVST.

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Calls Matter - Boost Call Completion

How important is a phone call? Very important. In a recent study, business workers ranked picking up the phone as the #1 most effective and valued way of communicating externally, beating out email, IM, text messaging and video.

Calls still matter. Learn how to boost first-time call completion and make sure your most important business calls are managed efficiently.

  • Context-based call routing to increase first time call completion
  • Powerful automated attendants simultaneously handle complex call processing flows across multiple PBXs
  • Unified name directories accessible with speech or dial by name
  • Give incoming callers status updates to make informed decisions about how best to proceed – leave a message or try another person

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Secure Messaging: Top IT Priority

Secure voice messaging and call completion are the linchpins of modern business communications. In a recent study, business workers ranked picking up the phone as the #1 most effective and valued way of communicating externally, beating out email, IM, in-person, text messaging and video.

In this webinar, learn how AVST boosts first-time call completion and offers secure voice messaging when calls simply can't be answered.

  • Context-based call routing to increase first time call completion
  • Powerful automated attendants simultaneously handle complex call processing flows across multiple PBXs
  • Unified name directories accessible with speech or dial by name
  • Giving incoming callers status updates to make informed decisions about how best to proceed – leave a message or try another person
  • Advanced mobile client for secure voice messaging

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Centralized Voice Infrastructure and Private Cloud

Question: Why did University of Toronto select AVST?

Answer: Infrastructure Optimization through Private Cloud Deployment

With 3 campuses, 72,000 students, and 11,000 faculty and staff, the University of Toronto, the largest university in Canada, selected the CX-E solution from AVST to implement their private cloud UC deployment.

As organizations implement private cloud initiatives, deploying CX-E, with its industry-leading interoperability, scalability, resiliency, and the ability to be fully virtualized, provides a significant advantage.

Join us to learn:

  • Getting the cloud right - Private, Public or Hybrid Cloud?
  • Resiliency: High Availability, Disaster Recovery & Virtualization options; and
  • Future-Proof UC investments across private, public or hybrid cloud

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Disruption and Disruptors: Future-Proof Your UC Strategy

The UC market is poised for rapid change in 2017, including more acquisitions and consolidations, the continued adoption of the cloud and the emergence of new vendors.

AVST understands the merits of Cisco, Avaya and Microsoft technologies. That's why we've worked to future-proof today and tomorrow's UC investments - premise, cloud and hybrid.

3 Steps to Future-Proof UC:

  • Step 1 - Connect and centralize Cisco, Microsoft, Avaya and more: 400+ Telephony Integrations
  • Step 2 - Deploy powerful UC Apps: Mobile Client for Secure Messaging, Personal Assistant to boost first-time Call Completion, Unified Messaging, Automated Attendant, Call Center
  • Step 3 - Build in flexibility to deploy UC your way - premise, cloud, hybrid
Presenters:

Phil Edholm, President and Founder, PKE Consulting
Phil has over 30 years’ experience creating innovation and transformation in networking and communications. Prior to founding PKE Consulting, Phil was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision, strategic technology and the integration of the Nortel product portfolio into Avaya. He was also responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years.

Hardy Myers, President & CEO, AVST
Hardy has served as the President & CEO of AVST since 2003. AVST's UC solutions are deployed by thousands of firms globally with particular strength in the higher education, healthcare, government, enterprise and hospitality market segments. Under his leadership, AVST has created a set of premise and cloud-based UC solutions uniquely architected to support IT initiatives in mobility, business process optimization and voice infrastructure centralization.

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Understanding UM: Exchange and Security Options

Looking to deploy Unified Messaging, but concerned about compliance and and security issues? AVST is widely recognized for delivering unified messaging options to support customers' compliance and confidentially requirements in a Microsoft Exchange environment.

For firms regulated by the SEC or FINRA, the Securities Exchange Act requires the retention of emails for at least three years. In these highly regulated industries, demand for separate storage options for voicemail and email is critical in order to meet different retention policies.

Attendees will learn:

  • UM compliance and confidentiality options in an Exchange environment
  • How to deploy UM in a mixed and evolving landscape: Microsoft Exchange, Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant email system
  • Questions to ask when selecting your Unified Messaging solution

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TeamQ: The Rise of the Informal Call Center

Never before has AVST seen such excitement as when we introduced TeamQ, our informal call center solution.

Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests. TeamQ offers compelling call center features, including: UCD, ACD, Agent desktop control, Supervisor interface, and reporting capabilities.

Research shows a cost savings of up to 77 percent when comparing TeamQ to traditional call center solutions.

Join us to discover how TeamQ can easily and efficiently integrate to your existing PBX.

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Skype for Business: Adoption and Migration

Skype for Business is emerging as a major UC platform of the future. Many businesses are at the beginning of a complex, evolutionary journey as Skype for Business becomes a critical part of their UC solution stack.

AVST complements Skype for Business:

  • Interoperability to multiple telephony platforms
  • Powerful automated attendant to handle complex call processing requirements
  • Store voice messages outside of Exchange for compliance reasons
  • Secure mobile client
  • Cost-effective call center features

If you're looking to implement Skype for Business as a full or partial PBX replacement, don’t miss this webinar.

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Secure Messaging: Top IT Priority

Secure voice messaging and call completion are the linchpins of modern business communications. In a recent study, business workers ranked picking up the phone as the #1 most effective and valued way of communicating externally, beating out email, IM, in-person, text messaging and video.

In this webinar, learn how AVST boosts first-time call completion and offers secure voice messaging when calls simply can't be answered.

  • Context-based call routing to increase first time call completion
  • Powerful automated attendants simultaneously handle complex call processing flows across multiple PBXs
  • Unified name directories accessible with speech or dial by name
  • Give incoming callers status updates to make informed decisions about how best to proceed – leave a message or try another person
  • Advanced mobile client for secure voice messaging

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Nortel Customers: Navigate Your UC Roadmap

Not sure where to go from here? AVST provides Nortel customers with a non-invasive solution to achieve their UC infrastructure goals. AVST offers the broadest telephony interoperability of any enterprise-class solution, and enables Nortel customers to implement and extend the useful life of their current PBX while realizing the productivity and security benefits of CX-E.

3 steps to navigate your Nortel roadmap:

  1. Security: replace CallPilot (which runs on end of support Windows Server 2003) to address compliance and security concerns
  2. Productivity: enhance your Nortel CS1000 (or other telephony platform) with an advanced mobile client, secure messaging, call center, speech-enabled personal assistant, unified messaging, and more
  3. Future-Proof: CX-E integrates with today and tomorrow’s telephony platform choices – premise to cloud

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TeamQ: The Rise of the Informal Call Center

Never before has AVST seen such excitement as when we introduced TeamQ, our informal call center solution.

Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests? TeamQ offers compelling call center features, including: UCD, ACD, Agent desktop control, Supervisor interface, and reporting capabilities.

Research shows a cost savings of up to 77 percent when comparing TeamQ to traditional call center solutions. Join us to discover how TeamQ can easily and efficiently integrate to your existing PBX.

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Migrating from RightFax to XMediusFAX Made Easy

AVST enhances CX-E with a powerful new fax over IP offering. Welcome XMediusFAX. It's the ideal FoIP solution for highly-regulated industries with complex data management security policies and regulations.

Join the webinar to discover the benefits of migrating to XMediusFAX.

  • Benefits and features of XMediusFAX
  • Tools to help your database migration from RightFax to XMediusFAX
  • Integration with CX-E to deliver secure unified messaging
  • New fax promotion from AVST and XMedius

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CallPilot: From Security Threat to Future-Proof

Upgrading a Nortel CallPilot is no longer a matter of communications budgets, it’s a matter of security and compliance. With last year’s end of life for Microsoft Windows Server 2003, the backbone of CallPilot, security updates and support ended. To secure your communications system, you need to take the next steps to replace your CallPilot today.

AVST can replace your Nortel CallPilot with minimal disruption to your organization. CX-E unified communications works with your existing Nortel CS1000 platform as well as any telephony system you choose, today and tomorrow, premise or cloud. Plus, CX-E runs on the latest version of Windows Server.

Get started on your migration strategy and register today.

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Security in a Mobile First World

Mobile work styles are emerging as a dominate force in business. How do you facilitate a secure mobile workforce?

AVST's latest version of CX-E makes its secure mobile client available to all users as part of the base licensing. The mobile client separates business and personal communications effortlessly from an iPhone or Android smartphone. Also included are a number of built-in security enhancements to ensure all data is protected from the ever-changing threats facing mobile devices.

Discussion topics:

  • Secure mobile client to manage inbound and outbound calls, contacts and messages
  • Unified messaging that meets the most-stringent compliance and confidentiality requirements
  • Context-aware personal assistant to increase call completion

Discover AVST’s latest mobile applications. Don't miss this webinar.

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What is New in CX-E 8.7 SU2 and XMediusFAX

AVST accelerates your mobile first journey with CX-E 8.7 SU2. This latest version of CX-E provides all users, as part of the base licensing, with access to AVST's secure mobile client to separate personal and business communications effortlessly from an iPhone or Android device.

Additional new features include:

  • XMediusFAX FoIP offering
  • Support for VMware vSphere 6.0
  • Support for Neverfail with Microsoft Hyper-V
  • TeamQ® team collaboration tool enhancements

Join the webinar to learn more.

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AVST Pivots to the Cloud

AVST's new subscription-based cloud service combines the rich features and robust resiliency that you expect from our popular premise-based CX-E solution - now with the benefits of a cloud deployment.

With the addition of CX-E Cloud, AVST delivers the most flexible delivery and consumption model options for medium and large enterprises investing in UC. Whether you plan to transition to the cloud over time, deploy a hybrid architecture, or pursue a "cloud first" strategy for your UC investments, AVST and its channel partners can deliver the right solution, every time.

  • Choice of any UC delivery model - premise, hybrid or cloud
  • Choice of any consumption model - capital expense or operating expense

Join us to learn more about AVST’s newest release, CX-E Cloud.

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What Next for Nortel PBX Customers?

Nortel customers have made significant investments in their CS1000 voice infrastructure. Join UC expert, Phil Edholm as he discusses the challenges CS1000 customers face and the opportunity to implement a transformational strategy that extends, enhances and evolves the CS1000 with advanced UC capabilities.


Presenters:

Phil Edholm, President and Founder, PKE Consulting
Phil has over 30 years’ experience creating innovation and transformation in networking and communications. Prior to founding PKE Consulting, Phil was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision, strategic technology and the integration of the Nortel product portfolio into Avaya. He was also responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years.

Hardy Myers, President & CEO, AVST
Hardy has served as the President & CEO of AVST since 2003. AVST's UC solutions are deployed by thousands of firms globally with particular strength in the higher education, healthcare, government, enterprise and hospitality market segments. Under his leadership, AVST has created a set of premise and cloud-based UC solutions uniquely architected to support IT initiatives in mobility, business process optimization and voice infrastructure centralization.

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Getting Started with AVST Mobile for Admins

Getting Started with AVST Mobile for Admins Description

We’ll start things off with an overview, licensing requirements and other prerequisites. Then, we’ll dive into setting up the backend. Finally, we’ll cover installation and configuration of the AVST Mobile app on mobile phones.

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Getting Started with AVST Mobile for Admins

Getting Started with AVST Mobile for Admins Description

We’ll start things off with an overview, licensing requirements and other prerequisites. Then, we’ll dive into setting up the backend. Finally, we’ll cover installation and configuration of the AVST Mobile app on mobile phones.

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A Call Center Solution for Any PBX - TeamQ

Welcome to TeamQ, a cost-effective informal call center. TeamQ works with any PBX, whether TDM or IP; Avaya, Microsoft, Cisco, Mitel, NEC, ShoreTel, Unify – you name it, we’ve got you covered. TeamQ delivers a high ROI by giving teams access to vital call center features – at a fraction of the price of other call center solutions.

Join the webinar to learn more:

  • Informal call center defined
  • Benefits of informal call centers
  • Cost analysis
  • TeamQ overview

Attendees will receive a free copy of the white paper, “Evaluating the ROI of Informal Call Centers” by Jay Lassman, UC Analyst.

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Boost Call Completion

With today’s mobile-first mentality, call completion is no longer just a matter of sending calls to a single phone number. Employees are working from different locations, utilizing multiple devices – from desk phones and softphones to mobile devices.

To make call routing successful, the process needs to be automatic, not requiring any user involvement. Learn how to utilize contextual information to route calls and increase first-time call completion dramatically.

Is it time to boost call completion? Register today.

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A Call Center Solution for Any PBX - TeamQ

Welcome to TeamQ, a cost-effective informal call center. TeamQ works with any PBX, whether TDM or IP; Avaya, Microsoft, Cisco, Mitel, NEC, ShoreTel, Unify – you name it, we’ve got you covered. TeamQ delivers a high ROI by giving teams access to vital call center features – at a fraction of the price of other call center solutions.

Join the webinar to learn more:

  • Informal call center defined
  • Benefits of informal call centers
  • Cost analysis
  • TeamQ overview

Attendees will receive a free copy of the white paper, “Evaluating the ROI of Informal Call Centers” by Jay Lassman, UC Analyst.

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Skype for Business - Secure Voice Messages

Don't want to store voice messages in Microsoft Exchange? Need to meet different retention policies for voice and email?

AVST CX-E provides the only enterprise-class, independent voice messaging solution for Skype for Business. CX-E also helps you meet confidentiality requirements by restricting the forwarding of voice messages outside the company.

If you're looking for secure messaging for your Microsoft solution, join this webinar.

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Skype for Business - Auto-Attendant / IVR

Enhance your Skype for Business implementation with Automated Attendant and IVR. Learn how to manage the complexity of inbound call requirements with AVST.

AVST CX-E delivers sophisticated speech and DTMF departmental automated attendants that allow outside callers to quickly and easily access information, people and departments without human intervention. Design and implement multiple independent automated attendant menus for different departments and locations with ease.

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Why Upgrade to CX-E 8.7

AVST has just introduced CX-E 8.7 Software Update 1. Join us to learn about all the latest features available in CX-E 8.7:

  • Support for the latest Microsoft releases:
    • Exchange 2016
    • Outlook 2016
    • Skype for Business 2016 Client
    • Windows 10
    • Skype for Business Server 2015
  • TeamQ enhancements
  • Personal Assistant (Atom) enhancements
  • Hyper-V support for virtualization
  • GENBAND EXPERiUS integration, and more

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Centralizing Your Mission Critical Voice Infrastructure

Question: Why did University of Toronto, the largest university in Canada, select AVST as its UC vendor of choice?

Answer: Resiliency!

With 3 campuses, 72,000 students and 11,000 faculty and staff, the University turned to AVST's CX-E to answer 450,000 calls a month and provide 300+ Automated Attendant menus. Centralizing your mission critical voice infrastructure into a Private Cloud UC deployment is a hot trend today, because it brings cost reduction, asset utilization and rapid deployment of new services, along with the added benefits of security, resiliency and control.

Join us to learn:

  • What Private Cloud means today and how it will evolve;
  • Resiliency: High Availability, Disaster Recovery & Virtualization options; and
  • Getting the cloud right - Private, Public or Hybrid Cloud?

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Best Practices for Backing Up and Restoring CX-E

Join this CX-E customer training webinar to learn how to protect your CX-E system against data loss. These four methods will help you create a comprehensive strategy:

  • 3rd Party Backup Solutions
  • Daily Maintenance
  • Online Backup
  • Mailbox Archive
In addition, we’ll provide tips for how to document and audit your backup process.

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Best Practices for Backing Up and Restoring CX-E

Join this CX-E customer training webinar to learn how to protect your CX-E system against data loss. These four methods will help you create a comprehensive strategy:

  • 3rd Party Backup Solutions
  • Daily Maintenance
  • Online Backup
  • Mailbox Archive
In addition, we’ll provide tips for how to document and audit your backup process.

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Understanding Unified Messaging, Exchange and Retention Options

Looking to deploy Unified Messaging, but concerned about compliance and confidentiality issues? AVST is widely recognized for delivering unified messaging options to support customers’ compliance and confidentially requirements in a Microsoft Exchange environment. For firms regulated by the SEC or FINRA, the Securities Exchange Act requires the retention of emails for at least three years. In these highly regulated industries, demand for separate storage options for voicemail and email is critical in order to meet different retention policies.

Attend this webinar to receive a FREE Unified Messaging Checklist: 25 top questions to ask your provider when selecting a Unified Messaging solution.

AVST will discuss:

  • Addressing UM compliance and confidentiality options in an Exchange environment
  • How to deploy UM in a mixed and evolving landscape: Microsoft Exchange, Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant email system
  • Top 25 questions to ask when selecting your Unified Messaging solution

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A Call Center Solution for Any PBX - TeamQ

Welcome TeamQ, a cost-effective informal call center. TeamQ works with any PBX, whether TDM or IP; Avaya, Microsoft, Cisco, Mitel, NEC, ShoreTel, Unify – you name it, we’ve got you covered. TeamQ delivers a high ROI by giving teams access to vital call center features – at a fraction of the price of other call center solutions.

Join the webinar to learn more:

  • Informal call center defined
  • Benefits of informal call centers
  • Cost analysis
  • TeamQ overview

Attendees will receive a free copy of the white paper, “Evaluating the ROI of Informal Call Centers” by Jay Lassman, UC Analyst.

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Disruptive IT Trends for 2016 - Skype and Cloud

Skype for Business and Cloud are creating tectonic shifts in the UC market. How will your company harness these trends for success?

Join the luminary panel of UC leaders as they provide insight into:

  • Skype for Business: The Safe Journey for Legacy PBX Replacement
  • Cloud Confusion: Understanding Cloud Procurement and Deployment Options
  • UC Trends for 2016

Presenters:

Irwin Lazar, Vice President and Service Director, Nemertes
Irwin manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in unified communications and collaboration, covering the collaboration space as an analyst for over 15 years.

Hardy Myers, President & CEO, AVST
Hardy has served as the President & CEO of AVST since 2003. AVST's UC solutions are deployed by thousands of firms globally with particular strength in the higher education, healthcare, government, enterprise and hospitality market segments. Under his leadership, AVST has created a set of premise and cloud-based UC solutions uniquely architected to support IT initiatives in mobility, business process optimization and voice infrastructure centralization.

Tom Minifie, Chief Technology Officer, AVST
Tom was promoted to the position of Chief Technology Officer (CTO) for AVST in October 2008. In this role, Mr. Minifie is responsible for the strategic direction of the Company's product lines. Prior to his promotion to CTO, Tom served as the Vice President of Product Management for AVST since its inception in 2003. Previously, he held a variety of executive level positions in the sales, business development and marketing organizations.

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Skype for Business - Auto-Attendant/IVR

Learn how to manage the complexity of inbound call requirements. AVST CX-E delivers sophisticated speech and DTMF departmental automated attendants that allow outside callers to quickly and easily access information, people and departments without human intervention. CX-E enables an administrator to design and implement multiple independent automated attendant menus for different departments and locations.

Join this 30-minute webinar to learn how to enhance your Skype for Business implementation with AVST’s CX-E solution.

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Voicemail Options for Skype for Business

For companies who don’t want to store voicemail messages in Microsoft Exchange in order to meet different retention policies for voicemail and email, AVST CX-E is the only enterprise-class independent voicemail solution for Skype for Business. CX-E also helps you meet confidentiality requirements by restricting the forwarding of voicemail messages outside the company.

Join this 30-minute webinar to learn how to enhance your Skype for Business implementation with AVST’s CX-E solution.

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Engaging Your Employees in a Mobile, Digital World

Today's empowered mobile workers have a strong do-it-yourself mindset, wanting information fast, on their own terms, at anytime. Don't miss this all-new 30-minute webinar and discover AVST’s latest mobile applications.

Discussion topics:

  • A “first in enterprise mobility” – meet Atom, a context-aware personal assistant
  • Secure mobile client to manage inbound and outbound calls, contacts and messages
  • Unified messaging that meets the most-stringent compliance and confidentiality requirements
  • Speech-driven automated attendant to increase customer satisfaction

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Embrace Virtualization and Maximize Your Data Center

Learn how CX-E customers can virtualize starting with one CX-E application, then monitor resource usage and add other applications as needed to maximize server resource utilization.

Attend this free 30-minute webinar to gain insight into:

  • CX-E virtualization through VMware
  • How and what applications can be virtualized on your CX-E system
  • Methods to increase application availability and uptime

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What is New in CX-E 8.7

Join us to learn what's new in CX-E 8.7. AVST is introducing the latest enhancements to Atom® – your very own overqualified personal assistant. CX-E 8.7 brings the best in personal assistant technology coupled with Microsoft Hyper-V support for virtualization, GENBAND EXPERiUS integration to enable migration to the cloud, and much more!

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TeamQ: Informal Call Center Solution for CX-E

Workplaces are changing. Quality service is imperative in today’s competitive business environment, but you don’t have to invest in a formal contact center to deliver it. Businesses are seeing a new generation of workers – from small structured organizations like an internal help desk, to unstructured teams of knowledge workers, such as sales, service or technical support personnel - who don’t operate like a formal contact center, but still handle multiple incoming service requests. Welcome TeamQ, a cost-effective informal call center solution.

Join the webinar to learn more:

  • Informal call center defined
  • Benefits of informal call centers
  • Cost analysis
  • TeamQ overview

Attendees will receive a free copy of the white paper, “Evaluating the ROI of Informal Call Centers” by Jay Lassman, UC Analyst.

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My Octel is End of Life, Now What?

Legacy messaging systems such as Octel, CallPilot, Modular Messaging, Intuity Audix, Meridian Mail and Centigram that once boasted the ability to bring you "into the future" are now old and outdated. While you want to enjoy advanced unified communications (UC) features, you may not be ready to upgrade your telephony system.

Tune into this webcast to learn about the leading software-based UC solution that enables you to get all the advanced UC technology you want and is interoperable with over 400 traditional TDM and IP telephony systems. Plus, hear a real-life case study, San Diego State University, which replaced its aging Octel system and achieved a savings of 4X on their maintenance!

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Call Center for Skype for Business

AVST offers TeamQ™ for Skype for Business, a cost-effective informal call center with robust features including ACD, UCD, agent desktop control, screen pops, a supervisor interface and more. It’s the ideal solution for organizations looking for call center features, without the cost and complexity of a full-blown contact center.

Join this 30-minute webinar to learn how to enhance your Skype for Business implementation with AVST’s CX-E solution.

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Voicemail Options for Skype for Business

For companies who don’t want to store voicemail messages in Microsoft Exchange in order to meet different retention policies for voicemail and email, AVST CX-E is the only enterprise-class independent voicemail solution for Skype for Business. CX-E also helps you meet confidentiality requirements by restricting the forwarding of voicemail messages outside the company.

Join this 30-minute webinar to learn how to enhance your Skype for Business implementation with AVST’s CX-E solution

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Automated Attendant for Skype for Business

Learn how to manage the complexity of inbound call requirements. AVST CX-E delivers sophisticated speech and DTMF departmental automated attendants that allow outside callers to quickly and easily access information, people and departments without human intervention. CX-E enables an administrator to design and implement multiple independent automated attendant menus for different departments and locations.

Join this 30-minute webinar to learn how to enhance your Skype for Business implementation with AVST’s CX-E solution.

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TeamQ: Call Center Solution for CX-E

Workplaces are changing. Quality service is imperative in today’s competitive business environment, but you don’t have to invest in a formal contact center to deliver it. Businesses are seeing a new generation of workers – from small structured organizations like an internal help desk, to unstructured teams of knowledge workers, such as sales, service or technical support personnel - who don’t operate like a formal contact center, but still handle multiple incoming service requests. Welcome TeamQ, a cost-effective informal call center solution.

Join the webinar to learn more:

  • Informal call center defined
  • Benefits of informal call centers
  • Cost analysis
  • TeamQ overview

Attendees will receive a free copy of the white paper, “Evaluating the ROI of Informal Call Centers” by Jay Lassman, UC Analyst.

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Centralizing Your Mission Critical Voice Infrastructure

Question: Why did University of Toronto, the largest university in Canada, select AVST as its UC vendor of choice?

Answer: Resiliency!

With 3 campuses, 72,000 students and 11,000 faculty and staff, the University turned to AVST's CX-E to answer 450,000 calls a month and provide 300+ Automated Attendant menus.

Centralizing your mission critical voice infrastructure into a private cloud UC deployment is a hot trend today because it brings cost reduction, asset utilization and rapid deployment of new services, along with the added benefits of security, resiliency and control.

Join us to learn:

  • What private cloud means today and how it will evolve;
  • Resiliency: high availability, disaster recovery & virtualization options; and
  • Getting the cloud right - private, public or hybrid cloud?

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Understanding Unified Messaging, Exchange and Retention Options

Looking to deploy Unified Messaging, but concerned about compliance and confidentiality issues? AVST is widely recognized for delivering unified messaging options to support customers’ compliance and confidentially requirements in a Microsoft Exchange environment. For firms regulated by the SEC or FINRA, the Securities Exchange Act requires the retention of emails for at least three years. In these highly regulated industries, demand for separate storage options for voicemail and email is critical in order to meet different retention policies.

Attend this webinar to receive a FREE Unified Messaging Checklist: 25 top questions to ask your provider when selecting a Unified Messaging solution.

AVST will discuss:

  • Addressing UM compliance and confidentiality options in an Exchange environment
  • How to deploy UM in a mixed and evolving landscape: Microsoft Exchange, Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant email system
  • Top 25 questions to ask when selecting your Unified Messaging solution

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Windows Server 2003 Support Ending, Now What?

If your voicemail or call processing solution is still running on Windows Server 2003, Microsoft’s end-of-support announcement probably has you thinking about what to do next. The system that has served you well for years is about to become outdated. What's more, while you want to enjoy advanced unified communications features, it may not be practical to upgrade your existing telephony system.
Know your options ΜΆ join our all new webinar and discover how to:
  • Protect your existing IT investments
  • Deploy advanced UC applications that support Windows 2008 and 2012, including:
    • The leading voicemail solution that’s been continuously enhanced for 30+ years
    • Best-of-breed unified messaging
    • Cost-effective informal call center
    • Speech-enabled personal assistant - IVR and Automated Attendant to optimize your business processes
  • Upgrade your legacy voicemail system while protecting your current TDM and IP-PBX telephony infrastructure
  • Meet your mission-critical centralized private cloud initiatives with survivability, disaster recovery, scalability and virtualization options

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My Octel is End of Life, Now What?

Legacy messaging systems such as Octel, CallPilot, Modular Messaging, Intuity Audix, Meridian Mail and Centigram that once boasted the ability to bring you "into the future" are now old and outdated. While you want to enjoy advanced unified communications (UC) features, you may not be ready to upgrade your telephony system.

Tune into this webcast to learn about the leading software-based UC solution that enables you to get all the advanced UC technology you want and is interoperable with over 400 traditional TDM and IP telephony systems. Plus, hear a real-life case study, San Diego State University, which replaced its aging Octel system and achieved a savings of 4X on their maintenance!

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What is New in CX-E 8.6

Join us to hear what's new in latest release, the CX-E 8.6 Unified Communications platform. Featuring industry leading scalability, CX-E 8.6 supports over 10+ million calls per month to meet the growing call processing needs of enterprises around the world. CX-E 8.6 highlighted features include:

  • Expanded Scalability – up to 750 ports on a single system
  • Call Center - TeamQ provides a cost-effective informal call center solution
  • Certification of VMware VMotion, high availability and fault tolerance
  • Departmental Automated Attendant
  • GENBAND CS2100 integration
  • IBM Notes 9.0 support, and more

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Windows Server 2003 Support Ending, Now What?

If your voicemail or call processing solution is still running on Windows Server 2003, Microsoft’s end-of-support announcement probably has you thinking about what to do next. The system that has served you well for years is about to become outdated. What's more, while you want to enjoy advanced unified communications features, it may not be practical to upgrade your existing telephony system.

Know your options – join our all new webinar and discover how to:

  • Protect your existing IT investments
  • Deploy advanced UC applications that support Windows 2008 and 2012, including:
    • The leading voicemail solution that’s been continuously enhanced for 30+ years
    • Best-of-breed unified messaging
    • Cost-effective informal call center
    • Speech-enabled personal assistant
    • IVR and Automated Attendant to optimize your business processes
  • Upgrade your legacy voicemail system while protecting your current TDM and IP-PBX telephony infrastructure
  • Meet your mission-critical centralized private cloud initiatives with survivability, disaster recovery, scalability and virtualization options

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Empowering Mobility: Speech with a Twist

Smartphones have revolutionized the way we work. Make your work life easy with Atom, a fresh take on the personal assistant. Don’t miss this 30-minute webinar to hear how speech automated attendant and speech-enabled personal assistant can keep employees productive while on the go.

Powered by Nuance, Atom delivers a natural language, human-like personal assistant to your mobile workforce. Join the webinar:

  • Hear Atom's real voice with live demonstrations
  • Discover speech automated attendant and the outside caller experience
  • Learn the benefits of AVST’s Mobile Client to securely manage inbound and outbound calls, contacts and messages

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My Voicemail is End of Life, Now What?

Legacy messaging systems such as CallPilot, Modular Messaging, Octel, Intuity Audix, Meridian Mail and Centigram that once boasted the ability to bring you "into the future" are now old and outdated. While you want to enjoy advanced unified communications (UC) features, you may not be ready to upgrade your telephony system.

Tune into this webcast to learn about the leading software-based UC solution that enables you to get all the advanced UC technology you want and is interoperable with over 400 traditional TDM and IP telephony systems. Plus, hear a real-life case study, San Diego State University, which replaced its aging Octel system and achieved a savings of 4X on their maintenance!

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Boost Productivity with CX-E

Drive CX-E to its full potential and supercharge your productivity today! We hope you’ll join us for 30-minute overview of the CX-E Unified Communications platform.

  • Mobile: Need an intelligent Personal Assistant or flexible Unified Messaging offerings that go mobile with you?
  • Voice: Upgrading your legacy Voicemail and Call Processing solutions? Looking to centralize and consolidate with minimal user retraining?
  • Collaboration: Do you have a teams of workers fielding calls who could benefit from a cost-effective Call Center?
  • Business Process: Looking to enable business process efficiency by accelerating the flow of information through an IVR or outbound notification apps?
  • Interoperability: Need to deploy IP on your own terms or on the road to integrating Microsoft Lync to your existing PBX environment? Let AVST help protect your telephony investments.

Space is limited – register today and see how CX-E can boost YOUR productivity!

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TeamQ: Informal Call Center Solution for CX-E

Workplaces are changing. Quality service is imperative in today’s competitive business environment, but you don’t have to invest in a formal contact center to deliver it. Businesses are seeing a new generation of workers – from small structured organizations like an internal help desk, to unstructured teams of knowledge workers, such as sales, service or technical support personnel -- who don’t operate like a formal contact center, but still handle multiple incoming service requests. Welcome TeamQ, a cost-effective informal call center solution.

Join the webinar to learn more:

  • Informal call center defined
  • Benefits of informal call centers
  • Drivers for informal call center technology
  • TeamQ overview
  • Cost analysis

Attendees will receive a free copy of the white paper, “Evaluating the ROI of Informal Call Centers” by Jay Lassman, UC Analyst.

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What is New in CX-E 8.6

Join us to hear what's new in latest release, the CX-E 8.6 Unified Communications platform. Featuring industry leading scalability, CX-E 8.6 supports over 10+ million calls per month to meet the growing call processing needs of enterprises around the world. CX-E 8.6 highlighted features include:

  • Expanded Scalability – up to 750 ports on a single system
  • Call Center - TeamQ provides a cost-effective informal call center solution
  • Certification of VMware VMotion, high availability and fault tolerance
  • Departmental Automated Attendant
  • GENBAND CS2100 integration
  • IBM Notes 9.0 support, and more

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Embrace Virtualization and Maximize Your Data Center

Learn how CX-E customers can virtualize starting with one CX-E application, then monitor resource usage and add other applications as needed to maximize server resource utilization.

Attend this free 30-minute webinar to gain insight into:

  • CX-E virtualization through VMware;
  • How and what applications can be virtualized on your CX-E system; and
  • Methods to increase application availability and uptime

  View the Video   View Video on YouTube

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Centralizing Your Mission Critical Voice Infrastructure

Question: Why did UMass Amherst, the largest public university in New England, select AVST as its UC vendor of choice?

Answer: Resiliency!

With over 200 departments, 20,000 students and 5,000 faculty and staff spread over a 1,450-acre campus, AVST brought the greatest level of high availability and disaster recovery to support the university's uptime goal of 99.999 percent.

Centralizing your mission critical voice infrastructure into a Private Cloud UC deployment is a hot trend today because it brings cost reduction, asset utilization and rapid deployment of new services, along with the added benefits of security, resiliency and control.

Join us to learn:

  • What Private Cloud means today and how it will evolve;
  • Resiliency: High Availability, Disaster Recovery & Virtualization options; and
  • Getting the cloud right - Private, Public or Hybrid Cloud?

Space is limited, so register today. We hope you'll join us!

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My Voicemail is Reaching End of Life, Now What?

Legacy messaging systems such as CallPilot, Modular Messaging, Octel, Intuity Audix, Meridian Mail and Centigram that once boasted the ability to bring you "into the future" are now old and outdated. While you want to enjoy advanced unified communications (UC) features, you may not be ready to upgrade your telephony system.

Tune into this webcast to learn about the leading software-based UC solution that enables you to get all the advanced UC technology you want and is interoperable with over 400 traditional TDM and IP telephony systems. Plus, hear a real-life case study, City of Baltimore, which replaced its aging Octel system and reaped an ROI in just one year!

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UC-Business Process Case Studies in Healthcare, Education and Government

Looking to enhance business productivity and cut costs? Increasing business process efficiency by integrating communications with information is arguably the most powerful result that IT can deliver to any organization.

Discover how to unlock the full power of the CX-E platform. If you are considering AVST, this webinar will further highlight the extensive capabilities of AVST’s CX-E and how it can dramatically improve your organization’s productivity.

Join us to hear how:

  • A major hospital chain reduced human latency through automation of information
  • A university implemented outbound appointment reminders
  • A large county enabled automatic information access and delivery to its customers

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Embrace Virtualization and Maximize Your Data Center

Learn how CX-E customers can virtualize starting with one CX-E application, then monitor resource usage and add other applications as needed to maximize server resource utilization.

This “Take 10” webinar will feature 10 minutes on Virtualization and 10 minutes for Q&A.

Attend this free webinar to gain insight into:

  • CX-E virtualization through VMware;
  • How and what applications can be virtualized on your CX-E system; and
  • Methods to increase application availability and uptime

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The Unified Messaging Checklist: What You Need to Know

One of the most important considerations when implementing Unified Messaging is to select a flexible solution that supports premise and cloud email and helps you manage your organization's approach to security and compliance policies. Attend the webinar and receive a FREE Unified Messaging Checklist: 25 top questions to ask your provider when selecting a Unified Messaging solution.

AVST will discuss:

  • How to deploy UM in a mixed and evolving landscape: Microsoft Exchange or Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant e-mail system
  • Addressing UM issues with Security, Compliance, Confidentiality and Capacity
  • Understanding different storage model approaches: Single Store vs. Dual Store, each meeting a different set of business requirements

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Best of Breed Speech with a Twist

Speech, Speech and more Speech. You don’t want to miss this 30 minute webinar. It’s the 411 on Speech Automated Attendant and Speech-enabled Personal Assistant, both which are native on the AVST platform . Save money by automating calls. Create more satisfying, self-service interactions. Deliver a natural language, human-like Personal Assistant to your mobile workforce.

Powered by Nuance, AVST’s 15+ years of experience developing speech-enabled applications has led to a new twist on a Personal Assistant – meet Atom™, the Next Generation Total Office Manager. Plus, Atom is multi-lingual and speaks and understands your language.

  • Hear Atom’s real voice with live demonstrations
  • Discover Speech Automated Attendant and outside caller experience
  • Benefits of integrating AVST’s Speech Automated Attendant over other solutions

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Take a Closer Look at Fax Over IP

Virtually all enterprises use fax in some way – particularly healthcare, education and government entities. In this all new AVST Live webinar, together with OpenText, discover the cost savings and productivity benefits of deploying Fax over IP (FoIP).

  • Benefits of Implementing FoIP and Virtualizing Your Fax Servers
  • The Power of Integrating Fax into Your CX-E System

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My Voicemail is Reaching End of Life, Now What?

Legacy messaging systems such as Octel, Modular Messaging, Intuity Audix, Meridian Mail and Centigram that once boasted the ability to "bring you into the future" are now old and outdated. While you want to enjoy advanced unified communications (UC) features, you may not be ready to upgrade your telephony system.

Tune into this webcast to learn about the leading software-based UC solution that enables you to get all the advanced UC technology you want and is interoperable with over 400 traditional TDM and IP telephony systems. Plus, hear a real-life case study, City of Baltimore, who replaced their aging Octel system and reaped an ROI in just one year!

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The Unified Messaging Checklist: What You Need to Know

One of the most important considerations when implementing Unified Messaging is to select a flexible solution that supports premise and cloud email and helps you manage your organization's approach to security and compliance policies. Attend the webinar and receive a FREE Unified Messaging Checklist: 25 top questions to ask your provider when selecting a Unified Messaging solution.

AVST will discuss:

  • How to deploy UM in a mixed and evolving landscape: Microsoft Exchange or Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant e-mail system
  • Addressing UM issues with Security, Compliance, Confidentiality and Capacity
  • Understanding different storage model approaches: Single Store vs. Dual Store, each meeting a different set of business requirements

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Maximize Your Existing Data Center While Embracing Virtualization

Learn how CX-E customers can virtualize starting with one CX-E application, then monitor resource usage and add other applications as needed to maximize server resource utilization.

This all new “Take 10” webinar will feature 10 minutes on Virtualization and 10 minutes for Q&A.

Attend this free webinar to gain insight into:

  • CX-E virtualization through VMware;
  • How and what applications can be virtualized on your CX-E system; and
  • Methods to increase application availability and uptime

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Centralizing Your Mission Critical Voice Infrastructure

Question: Why did UMass Amherst, the largest public university in New England, select AVST as their UC vendor of choice?

Answer: Resiliency!

With over 200 departments, 20,000 students and 5,000 faculty and staff spread over a 1,450-acre campus, AVST brought the greatest level of high availability and disaster recovery to support their uptime goal of 99.999 percent.

Centralizing your mission critical voice infrastructure into a Private Cloud UC deployment is a hot trend today, as it yields much these benefits - cost reduction, asset utilization and rapid deployment of new services - with some added benefits of security, resiliency and control.

Join us to learn:

  • What Private Cloud means today and how it will evolve;
  • Resiliency: High Availability, Disaster Recovery & Virtualization options; and
  • Getting the cloud right - Private, Public or Hybrid cloud?

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My Voicemail is Reaching End of Life, Now What?

Legacy messaging systems such as Octel, Modular Messaging, Intuity Audix, Meridian Mail and Centigram that once boasted the ability to "bring you into the future" are now old and outdated. While you want to enjoy advanced unified communications (UC) features, you may not be ready to upgrade your telephony system.

Tune into this webcast to learn about the leading software-based UC solution that enables you to get all the advanced UC technology you want and is interoperable with over 400 traditional TDM and IP telephony systems. Plus, hear a real-life case study, City of Baltimore, who replaced their aging Octel system and reaped an ROI in just one year!

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What is New in CX-E 8.5

Join us for an all new webinar and hear from CX-E Product Manager what's new in CX-E 8.5 SU2. Plus, AVST will provide a quick overview of all new CX-E 8.5 features, including Atom, the next generation ‘AVST Total Office Manager’.


CX-E 8.5 SU2 Highlights:

Interoperability:

  • Cisco Unified Communication Manager SIP integration
  • BroadSoft BroadWorks SIP integration
  • Expanded capacity for SIP integrations: Up to 3 SIP Integration types and 10 SIP integration instances per Call Server

Security:

  • Ability to restrict forwarding of voice messages even in server-based UM environments

Cost Savings:

  • Unified Messaging licenses no longer required to manage voice/fax messages within Web PhoneManager and the Mobile Client for iPhone and Android
  • Adomo TUI emulation to minimize end-user training

Mobility - Mobile Client Enhancements:

  • Reply-All for Avaya INTUITY AUDIX TUI emulation users
  • The ability to specify future delivery of a message
  • Location support for the iPhone

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My Octel Dies in 2014 - What Next?

Receive investment protection with AVST! Protect your current TDM and IP-PBX telephony infrastructure all while upgrading your legacy voicemail system to a next generation unified communications solution. With 30 years of innovation and over 15 million customers worldwide, AVST was ranked at the #1 voicemail system most used, according to Voice Report’s national PBX survey.

Don’t miss this webinar to discover how to:

  • Economically transition your legacy voicemail and call processing solutions with minimal retraining;
  • Meet your mission critical centralized private cloud initiatives through its survivability, disaster recovery, scalability and virtualization options; and
  • Deploy advanced UC applications today regardless of your current or future IT infrastructure including:
    • Best-of-breed unified messaging
    • Advanced personal assistant, speech and mobile client to address the mobility requirements of your workforce
    • Rapidly integrate communications with information to optimize your business processes

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Embracing Virtualization

Learn how CX-E customers can virtualize starting with one CX-E application, then monitor resource usage and add other applications as needed to maximize server resource utilization.

This all new “Take 10” webinar will feature 10 minutes on Virtualization and 10 minutes for Q&A.

Attend this free webinar to gain insight into:

  • CX-E virtualization through VMware;
  • How and what applications can be virtualized on your CX-E system; and
  • Methods to increase application availability and uptime

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Take a Closer Look at Fax over IP

Virtually all enterprises use fax in some way – particularly those in healthcare, education and government entities. In this all new AVST Live webinar, together with OpenText, discover the cost savings and productivity benefits of deploying Fax over IP (FoIP).

  • Benefits of Implementing FoIP and Virtualizing Your Fax Servers
  • Case Study in HealthCare
  • The Power of Integrating Fax into Your CX-E System

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The Unified Messaging Checklist: What You Need to Know

One of the most important considerations when implementing Unified Messaging is to select a flexible solution that supports premise and cloud email and helps you manage your organization's approach to security and compliance policies.

AVST will discuss:

  • How to Deploy UM in a Mixed and Evolving Landscape: Microsoft Exchange or Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 Compliant E-mail System
  • Addressing UM issues with Security, Compliance, Confidentiality and Capacity
  • Understanding Different Storage Model Approaches: Single Store vs. Dual Store, each meeting a different set of business requirements

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UC Myth Busters: Is Everyone Talking About the Wrong Things?

In this Enterprise Connect/No Jitter webinar, independent UC expert Michael Finneran will bust some of the most-prevalent UC myths. Michael will be joined by Hardy Myers, President & CEO of AVST. Among the myths we'll bust and realities we'll explore:

Is the Cloud an All-or-Nothing Decision? Hear about the top three cloud predictions for 2013 and learn whether the public cloud, private cloud or hybrid is your best bet.

Is Lync my PBX Replacement? Discover how to integrate Lync into your communications infrastructure.

Is a Single Vendor UC Suite in My Future? Gain insight into the reality of 1,000+ IT executives' UC initiatives.

CEBP: Is It Fool's Gold? Learn how the delivery of effective business processes is arguably the most powerful outcome that IT can bring to any organization in 2013.

Featured Speakers:

  • Michael Finneran, principal, dBrn Associates
  • Hardy Myers, President and CEO, AVST
  • Eric Krapf, Co-Chair, Enterprise Connect & Editor, No Jitter

For more information on AVST, please visit www.avst.com

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What is New in CX-E/S 8.5 SU1

AVST is pleased to offer the next generation of our best of breed UC platform – CX-E and CX-S version 8.5 SU1. This is our most comprehensive UC offering to date and directly answers your call for greater mobility, faster communications and support for cloud-based applications. A key component of CX-E/S 8.5 SU1 is a new individual UC productivity tool , Atom™, that delivers what industry analysts rave as “a first in enterprise mobility” and “Atom picks up where consumer-class service like Siri leaves off.” We hope you take the time to view the various resources available with this release.

CX-Series 8.5 SU1 Highlights:

  • Atom, Next Generation Total Office Manager
  • Location-based Services
  • Federated Presence
  • Multi-Lingual Speech Recognition: Automated Attendant and Personal Assistant
  • Google Contacts and Calendaring Support
  • Web-based Mobile Administration
  • Federated Identity for Single Sign-On

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What is New in CX-E 8.5?

AVST is pleased to offer the next generation of our best of breed UC platform – CX-E and CX-S version 8.5. This is our most comprehensive UC offering to date and directly answers your call for greater mobility, faster communications and support for cloud-based applications. A key component of CX-E/S 8.5 is a new individual UC productivity tool , Atom™, that delivers what industry analysts rave as “a first in enterprise mobility” and “Atom picks up where consumer-class service like Siri leaves off.” We hope you take the time to view the various resources available with this release.

CX-Series 8.5 Highlights:

  • Atom, Next Generation Total Office Manager
  • Location-based Services
  • Federated Presence
  • Multi-Lingual Speech Recognition: Automated Attendant and Personal Assistant
  • Google Contacts and Calendaring Support
  • Web-based Mobile Administration
  • Federated Identity for Single Sign-On

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Best of Breed Speech with a Twist

Speech, Speech and more Speech. You don't want to miss this all new, 30 minute webinar. It's the 411 on Speech Automated Attendant and Speech-enabled Personal Assistant both which are native on the AVST platform . Save money by automating calls. Create more satisfying, self-service interactions. Deliver a natural language, human-like Personal Assistant to your mobile workforce. Powered by Nuance, AVST's 15+ years of experience developing speech-enabled applications has led to a new twist on a Personal Assistant – meet Atom™, the Next Generation Total Office Manager. Plus, Atom is multi-lingual and speaks and understands your language.

  • Hear Atom’s Real Voice; Live Demonstrations
  • Discover Speech Automated Attendant and Outside Caller Experience
  • Benefits of Integrating AVST’s Speech Automated Attendant over other Solutions

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Take Your CX-E Into the Mobile Era

What's next in the new mobile era? Delivering enterprise information to mobile workers. Anticipate your mobile workers' immediate needs and proactively offer enriched, context-aware data with CX-E.

Join this all new webinar to unlock the full mobile feature set of your AVST platform. Plus, meet Atom, the Next Generation Total Office Manager, "a first in Enterprise Class mobility."

  • Unified Messaging
  • Speech Recognition
  • Personal Assistant
  • Context-Aware: Location, Presence and Information
  • Mobile Client
  • Multilingual
  • Secure Access to Corporate Data
  • Segments Personal and Professional Workflows on Mobile Device

Attend the webinar and receive a new white paper: "The CIO’s Guide to Enterprise Mobility."

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Unified Messaging 101 - Get Started Checklist

Unified Messaging (UM) is a top consideration when selecting a UC vendor. AVST's experience designing UM solutions for thousands of customers globally over 20 years has led us to develop a short list of critical considerations. When evaluating UM solutions, consider the pros and cons of the various UM deployment options and functionality.

AVST will discuss:

  • How to deploy UM in an evolving IT landscape from premise to cloud: Microsoft Exchange, Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant email system;
  • Understanding different storage model approaches: single store vs. dual store to meet an organization's security, compliance and confidentiality needs.
  • Discover why AVST's UM solution has consistently been rated as best-of-breed in the industry
  • Enterprise mobility trends for 2013 and beyond

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What is New in 8.2 SU3?

Have you heard? AVST expands hybrid UC cloud support with its latest release: of CX-E 8.2 SU3. While the majority of enterprise UC deployments today are premise-based (private cloud), 2013 is the year of the hybrid UC cloud. As a first step, a growing number of enterprises are deploying public cloud-based email services while leveraging their remaining mission-critical voice infrastructure on-premise. In support of this trend, CX-E can be attached to cloud email services such as Microsoft Office 365 and Google Gmail.

Join us to hear all about the most sought after features in CX-E 8.2:

  • Enhanced integration to Microsoft Office 365, including unified messaging, calendaring, contacts and message waiting indicator;
  • Got an iPhone or Android? AVST's native mobile clients transforms the most popular smartphones into your very own Personal Assistant, Plus, support for the latest version of Google Android 4.1;
  • Strengthens its industry leading Private Cloud and Hybrid UC platform, with expanded virtualization and 30% overall capacity increase;
  • Intelligent Gateway for Microsoft Lync/OCS provides the perfect solution to connect a customer's existing telephony infrastructure with Microsoft Lync/OCS. Plus, follows users' availability for intelligent call routing;

New communication-enabled business process sample applications through UCConnect®; and more!

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The Mobile Explosion: Trends, Challenges and Solutions

Today mobility is the game changer. With the rapid adoption of smart devices in the workforce, a new wave of mobile UC applications has emerged. From the Android to the iPhone - it's all about customer choice. In this session, AVST will separate fact from fiction, discussing how to best leverage mobility to accelerate the deployment of UC in your organization.

  • Current Mobility Trends and their Future Evolution
  • How to Respond to the Bring Your Own Device (BYOD) Trend
  • AVST's New Native Mobile Clients

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My Octel Dies in 2014- What is Next?

Protect your current TDM and IP-PBX telephony infrastructure all while upgrading your legacy voicemail system to a next generation unified communications solution. With 30 years of innovation and over 15 million customers worldwide, AVST is ranked at the #1 voicemail system most used, according to Voice Report’s national PBX survey.

Don’t miss this all new webinar to discover how to:

  • Economically transition your legacy voicemail and call processing solutions with minimal retraining;
  • Meets your mission critical centralized private cloud initiatives through its survivability, disaster recovery, scalability and virtualization options; and
  • Deploy advanced UC applications today regardless of your current or future IT infrastructure including:
    • Best-of-breed unified messaging
    • Advanced personal assistant, speech and mobile client to address the mobility requirements of your workforce
    • Rapidly integrate communications with information to optimize your business processes

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UC-Business Process Case Studies in Healthcare, Education and Government

Looking to enhance corporate productivity and cut costs? Increasing business process efficiency by integrating communications with information is arguably the most powerful result that IT can deliver to any organization. This webinar will provide real life examples of the transformative nature of AVST's UC-Business Process solutions.

Join us to hear how:

  • A major hospital chain reduced human latency through automation of information
  • A university implemented outbound appointment reminders
  • A large county enabled automatic information access and delivery to its customers

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Centralizing Your Mission Critical Voice Infrastructure

Centralizing your mission critical voice infrastructure into a Private Cloud UC deployment is a hot trend today, as it yields much of the same benefits as the Public Cloud- cost reduction, asset utilization and rapid deployment of new services- with some added benefits of security, resiliency and control.

We will give you the tools to know:

  • What Private Cloud means today and how it will evolve;
  • Various centralization deployment options to meet your resiliency requirements; and
  • Getting the Cloud right- Private, Public or Hybrid? Take a look into the future.

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UC-Business Process Case Studies in Healthcare, Education and Government

Looking to enhance corporate productivity and cut costs? Increasing business process efficiency by integrating communications with information is arguably the most powerful result that IT can deliver to any organization. This webinar will provide real life examples of the transformative nature of AVST's UC-Business Process solutions.

Join us to hear how:

  • A major hospital chain reduced human latency through automation of information
  • A university implemented outbound appointment reminders
  • A large county enabled automatic information access and delivery to its customers

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What is New in CX-E 8.2?

Calling all iPhone and Android users! Have you heard what is new in CX-E 8.2? AVST has released three software enhancements, making CX-E the most sought after upgrade and even attracting the attention of new customers.

  • Got an iPhone or Android? AVST’s native mobile clients transforms the most popular smartphones into your very own Personal Assistant. Plus, support for the latest version of Google Android 4.1.
  • Strengthens its industry leading Private Cloud UC platform, with expanded virtualization and 30% overall capacity increase.
  • Intelligent Gateway for Microsoft Lync/OCS provides the perfect solution to connect a customer’s existing telephony infrastructure with Microsoft Lync/OCS. Plus, offers intelligent routing call to other subscribers according to their CX-E availability.
  • New communication-enabled business process sample applications through UCConnect®…and more

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Unified Messaging: Best Practices for Secure and Compliant UM

One of the most important issues to consider when implementing Unified Messaging is selecting a flexible solution that facilitates growth and helps you manage your organization's approach to security and compliance policies.

AVST will discuss:

  • How to deploy UM in an Evolving IT Landscape: Microsoft Exchange or Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 Compliant E-mail System
  • Unified Messaging message retention issues- Capacity, Compliance and Confidentiality
  • Understanding Different Storage Model Approaches: Single Store vs. Dual Store, each meeting a different set of business requirements

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Create a Hyper-Productive, Highly Available and Incredibly Engaged Enterprise Today

AVST delivers a new era of mobile, voice and business process applications to keep your employees and customers hyper-productive, highly available and incredibly engaged! Here’s the best news. It’s the most cost-effective Unified Communications platform on the market because it works with what you already have: your existing telephone system, e-mail system and data infrastructure. No other solution offers a higher level of interoperability. AVST allows you to leverage your existing investment and still increase productivity, rather than spend money to replace parts of your existing IT landscape.

Don't miss this all new webinar to discover how to:

  • Easily integrate Microsoft Lync with your existing telephony infrastructure
  • Migrate your installed base of digital and analog PBXs to IP-PBXs or IP Centrex at your own pace
  • Protect your current and future IT investments and prevent single vendor lock-in
  • Economically replace end of life or legacy voiicemail and call processing solutions while moving to a centralized private cloud UC architecture with enhanced resiliency
  • Deploy advanced UC applications today:
    • Native mobile clients with intuitive user interfaces
    • Best-of-breed unified messaging
    • Speech-enabled personal assistant and automated attendant
    • Outbound notification
    • Rapidly integrating communications with information to optimize your business processes

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Voicemail Replacements are Calling on AVST for Next Generation UC

If you could predict the future, there would be a lot less risk when transitioning your legacy voicemail systems to next generation Unified Communications. With three decades of continuous development and more than 15 million users worldwide, AVST removes that uncertainty!

  • Supports evolutionary IP telephony strategy (moving from TDM to IP over time)
  • Provides critical voicemail and call processing requirements including workforce retraining concerns
  • Hundreds of centralized, private cloud deployments that deliver resiliency
  • Compatible with multiple, disparate or evolving email systems - including premise and/or cloud
  • Meets customers' unified messaging retention issues - capacity, compliance and confidentiality
  • Delivers speech-based and device independent mobile UC solutions for the workforce
  • Enables business process improvements through enhanced communications

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The Mobile Explosion: Trends, Challenges and Solutions

Today mobility is the game changer. With the rapid adoption of smart devices in the workforce, a new wave of mobile UC applications has emerged. From the Android to the iPhone — it is all about customer choice. In this session, AVST will separate fact from fiction, discussing how to best leverage mobility to accelerate the deployment of UC in your organization.

  • Current Mobility Trends and their Future Evolution
  • How to Respond to the Bring Your Own Device (BYOD) Trend
  • AVST's New Native Mobile Clients

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Deploying UM in Your Evolving IT Landscape

One of the most important issues to consider when implementing Unified Messaging is selecting a flexible solution that facilitates growth and helps you manage your organization's approach to security and compliance policies.

AVST will discuss:

  • How to Deploy UM in a Mixed and Evolving Landscape: Microsoft Exchange or Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 Compliant E-mail System
  • Addressing UM issues with Security, Compliance, Confidentiality and Capacity
  • Understanding Different Storage Model Approaches: Single Store vs. Dual Store, each meeting a different set of business requirements

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Need for Speed? Drive CX-E to Its Full Potential

Drive CX-E (formerly CallXpress) to its full potential and supercharge your productivity today!

  • UC-Mobile: Enjoy your commute - Hear what's new in CX-E 8.2 with the latest AVST Mobile native client for the iPhone and Android;
  • UC-Voice: Reduce your emissions - Modernize your communications through centralization and consolidation, private cloud, virtualization and disaster recovery deployment initiatives;
  • UC-Business Process: Stuck in traffic? - Enable business process efficiency by accelerating the flow of information: Outbound Notification, Automatic Information Access and Delivery, Click-to-Call and more;
  • UC-Interoperability: Avoid gridlock - On the road to integrating Microsoft Lync to your existing telephony environment or looking to deploy UC on your own terms? Let AVST help pave the way.

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